European Consumer Payment Report 2023 Executive Summary

In recent times, consumers have been beat by a range of challenges, from the Covid-19 pandemic to geopolitical instability, rising interest rates and a cost of living crisis. Understanding the impact of these events on the lives of real people enables Intrum and our clients to be more empathetic and effective. 

This year, 35% of consumers said they have been forced to skip at least one bill payment in the last 12 months, 43% of them due to lack of money. Meanwhile, more than a third of respondents said they have less than one month’s savings to fall back on.

Also revealed in the research: 

• Consumers express their disapproval of unethical business practices  
• How much consumers are overspending by and which countries are suffering most 
• The impact of ‘subscription creep’ and buy now, pay later products 
• Levels of financial education and their knock-on effect on behaviour. 

For exclusive insights into consumer finances and payment trends, watch the executive summary of the European Consumer Payment Report, presented by Senior Economist Anna Zabrodzka-Averianov.  

For Norwegian key findings, click here.